Avyukta Omni Channel Self Help Proposal

1. Taxation & Billing Increments

All commercials mentioned are strictly exclusive of applicable Goods and Services Tax (GST @ 18%). AI Voice Agent utilization is billed exclusively on actual consumption, calculated on a standard 60-second pulse rate. Monthly recurring infrastructure charges (GSM/SIP/WABA) are to be paid 100% in advance prior to the commencement of the billing cycle.

2. Infrastructure Lock-in & Deposits

To ensure network stability and hardware allocation, all telecom channels (GSM, SIP 079, Mobile-SIP 09***) require a mandatory, strict minimum lock-in period of six (6) months. Security deposits (equivalent to one month's rental per channel) are collected upfront. These deposits are adjustable against the final month's invoice solely upon submission of a formal 30-day written termination notice to payments@dialerindia.com.

3. Regulatory Compliance & Acceptable Use

Avyukta Intellicall provides the technical conduit for communication. Client assumes full responsibility for adhering to Telecom Regulatory Authority of India (TRAI) guidelines, including National Do Not Call (NDNC) registry compliance. Any dialing to DND numbers without explicit customer opt-in is executed at the client's sole risk and liability.

4. Third-Party Dependencies (Meta & WABA)

The optional Meta Platform and WABA subscriptions cover software bridging and integration support. They absolutely do not cover Meta's direct conversation charges (user/business initiated). The client must actively maintain sufficient funds in their associated Meta wallet to prevent WhatsApp service disruptions.

5. System Uptime & Technical SLA

Avyukta guarantees a 99.9% server infrastructure uptime for the cloud dialer and AI routing environment. Scheduled maintenance windows will be communicated a minimum of 48 hours in advance. Custom API integrations or CRM workflows outside the standardized scope detailed above will be evaluated and billed as separate engineering mandays.

6. Commercial Feasibility & Payment Remittance

The rates quoted are based on standard enterprise volumes and current telecom policies. Final deployment is subject to physical hardware availability and final technical feasibility validation. All payments must be routed through our secure, official corporate portal: http://dialerindia.com/pay.

7. Abuse Prevention & Telco Limits

To prevent unauthorized misuse and guarantee system integrity, ISD (International) calls are strictly disabled by default. Furthermore, hard daily credit/usage limits are strictly enforced on all Telco infrastructure parameters, including both SIP and GSM trunks.

8. VNO Compliance & Billing Entities

Depending on specific deployment locations and prevailing regulatory frameworks, billing for telecom channels may be routed exclusively through specific authorized Virtual Network Operator (VNO) license holders to ensure 100% adherence to TRAI and DoT compliance mandates.

9. Truecaller Service & Subscription Terms

Verified Truecaller configurations require a minimum 3-month upfront quarterly commitment cycle (₹82,500 carrier cost + 10% Avyukta Service Fee). Impression overages beyond the quarterly threshold of 450,000 will be billed separately at ₹0.25/impression. Relationship manager resources are allocated permanently to handle registry updates and number whitelisting.

10. Dedicated 140 / 160 Compliant Trunks SLA

Dedicated 140/160 series trunks require a minimum commitment of six (6) months. Slabs dictate ongoing monthly costs, while initial setup includes statutory government-level DLT compliance onboarding (₹5,900) alongside a strict ₹51,000 refundable security deposit.