DialerIndia: Advanced Call Center Solutions
Empower your call center operations with our robust, scalable, and feature-rich dialing platform, designed for maximum efficiency and compliance.
Introducing DialerIndia
DialerIndia by Avyukta is a comprehensive call center software solution engineered to optimize your outbound, inbound, and blended calling operations. It combines powerful dialing capabilities with advanced agent management, CRM integrations, and detailed reporting to drive productivity and enhance customer engagement.
Whether you're running telemarketing campaigns, providing customer support, or conducting surveys, DialerIndia offers the flexibility and features to meet your unique business needs.
Core Features of DialerIndia
Comprehensive Call Handling
Experience ultimate flexibility with support for Inbound, Outbound, and Blended call flows. Utilize agent-controlled, broadcast, and highly efficient predictive dialing modes to optimize every customer interaction and campaign performance.
Compliance & Call Recording
Ensure full compliance with stringent USA, UK, and Canada call regulations. Our platform offers integrated, high-quality call recording for quality assurance and dispute resolution, alongside seamless three-way calling capabilities.
Advanced Dialing Features
Boost agent efficiency and call center performance with features like Scheduled Call-backs (Agent-Only/Anyone options), customizable IVRs (Interactive Voice Responses), dedicated Voicemail boxes, and FTC-compliant Answering Machine Detection.
Reporting & Analytics
Gain deep, actionable insights into your call center operations with comprehensive reports. Access detailed Call Detail Records (CDRs) and leverage over 20 customizable reports, including intuitive Pie/Bar graph-based analytics for quick data visualization and decision-making.
Scalability & User Management
Our fully on-demand service is designed for ultimate scalability, supporting multi-tenant and multi-user environments. Easily scale your operations from a few agents to hundreds of seats, ensuring consistent performance even during peak call volumes.
Agent Efficiency Tools
Empower your agents with tools designed for maximum efficiency. Utilize customizable HotKeys for faster call disposition, define optimal agent wrap-up times, create custom call dispositions, and enable secure remote agent login for flexible work environments.
Campaign & Lead Management
Effectively manage multiple outbound and inbound campaigns simultaneously. Organize and segment lead-lists, automate recycling of specified status calls, and apply custom TimeZone restrictions to ensure compliant and effective outreach.
CRM & API Integration
Seamlessly integrate DialerIndia with popular CRMs like Zoho, SugarCRM, Salesforce, and your in-house CRMs via robust API capabilities. Enhance data flow and automate workflows, with added support for SMS/Email OTP verification for secure access.
Enhanced Call Control
Maintain full control over your calls with advanced features such as transferring calls with complete customer data, parking calls with custom music-on-hold, automatically sending dropped calls to voicemail, and managing Caller ID (where compliance permits).
ACD & Blended Operations
Function as a highly efficient Automatic Call Distributor (ACD) for inbound, fronter, and closer calls. Enable agents to seamlessly handle both inbound and outbound calls within a single session, maximizing productivity and ensuring optimal resource utilization.
Key Benefits for Your Business
Increased Agent Productivity with automated dialing and efficient tools.
Improved Call Connection Rates through predictive and progressive dialing.
Enhanced Customer Experience with personalized interactions and reduced wait times.
Better Campaign Management & ROI with detailed tracking and reporting.
Ensure Compliance with industry regulations and call recording.
Scalable Solution that grows with your call center needs.
Ideal For Various Call Center Operations
Telemarketing & Sales
Run high-volume outbound campaigns, manage leads, and track sales performance.
Customer Support Centers
Handle inbound inquiries efficiently with ACD, IVR, and call recording for quality assurance.
Lead Generation & Nurturing
Systematically contact and qualify leads, schedule follow-ups, and integrate with CRM.
Surveys & Market Research
Conduct automated or agent-assisted surveys and gather valuable market insights.
Ready to Supercharge Your Call Center?
Discover how DialerIndia can optimize your calling campaigns and boost agent performance.
Contact Our Dialer Experts